Privacy Policy

1. Introduction

Sunset Lanka Travel & Tours (Pvt) Ltd is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit sunsetlanka.com or use our travel services.

2. Information We Collect

• Personal Identification: Name, email address, phone number, nationality, and passport details (required for visa and booking purposes).
• Payment Information: Credit/debit card details or bank transfer information, processed securely through our payment providers.
• Technical Data: IP address, browser type, device information, and cookies when you visit our website.
• Communication Data: Messages and enquiries you send us via email, contact forms, or phone.

3. How We Use Your Information

• To process and manage your tour bookings and payments.
• To communicate booking confirmations, itinerary updates, and important travel information.
• To respond to your enquiries and provide customer support.
• To improve our website, services, and user experience.
• To send promotional offers and newsletters (only with your consent — you may opt out at any time).
• To comply with legal and regulatory obligations.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Partners: Hotels, transport providers, and local guides involved in delivering your booked tour.
• Payment Processors: Secure, PCI-compliant payment gateways to handle transactions.
• Legal Authorities: Where required by Sri Lankan law or court order.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us analyse site traffic and remember your preferences. You can control cookie settings through your browser at any time. Disabling cookies may affect certain website functionality.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years in accordance with Sri Lankan business regulations.

7. Data Security

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal requirements).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at info@sunsetlanka.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated date. We encourage you to review this page regularly.

11. Contact Us